Group queues
Team Work
Group queues, workload distribution and flagged exceptions across the support groups the current role oversees.
Records in group scope
19
Visible to the current role
SLA risk
2
Warning or breached clocks
Needs attentionSupport groups
6
Configured in administration
Flagged exceptions
9
Require an authorised intervention
WatchFilter by process or status, then open a record for the full object view.
| Record | Process | Title | Status | Owner | Timing | |
|---|---|---|---|---|---|---|
| SRQ-2026-00412 | Service Request | GIS Platform access for planning inspection team Closed after requester confirmation. Feedback recorded. | ClosedStandard | Omar Al-Dossary Geospatial Services | Met within target | |
| SRQ-2026-00457 | Service Request | SAP ERP role assignment — asset register maintenance Missing mandatory evidence blocks the SoD reviewer decision. | Awaiting ApprovalStandard | Sara Al-Otaibi Enterprise Applications | Warning — 4h remaining | |
| SRQ-2026-00461 | Service Request | New laptop provisioning — replacement device Imaging automation returned a validation failure; specialist retry required. | In ProgressStandard | Noura Al-Salem End User Services | 2d 9h remaining | |
| INC-2026-00189 | Incident | Corporate Email unavailable for all users Closed. Two PIR actions remain owned in the action register. | ClosedP1 — Major Incident | Khalid Al-Mutairi Messaging Operations | Breached by 28m | |
| INC-2026-00204 | Incident | GIS Platform slow for planning users Confirm whether INC-2026-00205 is a duplicate before further diagnosis. | In ProgressP3 | Omar Al-Dossary Geospatial Services | 6h 50m remaining | |
| INC-2026-00205 | Incident | Cannot open large GIS layers On hold — awaiting the duplicate decision on INC-2026-00204. | On HoldP4 | Noura Al-Salem Geospatial Services | Paused — Awaiting duplicate determination | |
| CHG-2026-00073 | Change | Firewall rule amendment for GIS field VPN range Closed as successful after post-implementation review. | ClosedMedium risk | Omar Al-Dossary Network Operations | No SLA clock on this object | |
| CHG-2026-00074 | Change | Emergency renewal of mail gateway certificate chain Retrospective evidence pack is incomplete; PIR cannot close. | ReviewHigh risk | Omar Al-Dossary Messaging Operations | No SLA clock on this object | |
| CHG-2026-00079 | Change | Core switch firmware upgrade Implement in the approved maintenance window on 30 July. | ScheduledHigh risk | Omar Al-Dossary Network Operations | No SLA clock on this object | |
| CHG-2026-00081 | Change | Production deployment of the inspection portal release Awaiting CAB decision at the 30 July session. | AuthorizeMedium risk | Sara Al-Otaibi Enterprise Applications | No SLA clock on this object | |
| POL-IT-014 | Policy & Procedures | IT Access Control Policy Next scheduled review 12 July 2027. One current approved version in force. | Published | Abdullah Al-Shammari IT Governance | Due 2027-07-12 | |
| POL-IT-021 | Policy & Procedures | Change Management Procedure Review is 29 days overdue. Governance must complete or formally defer it. | Review overdue | Abdullah Al-Shammari IT Governance | Due 2026-06-30 | |
| POL-IT-029 | Policy & Procedures | Remote Access Standard Consultation closes 6 August; three of seven units have responded. | In Consultation | Abdullah Al-Shammari IT Governance | Due 2026-08-06 | |
| SLA-INT-007 | SLA Management | Corporate Email — Critical service level agreement Annual review due December 2026. One breach open against the July reporting period. | Active | Sara Al-Otaibi Digital Services | Due 2026-12-31 | |
| SLA-INT-009 | SLA Management | SAP ERP — Standard service level agreement Targets must be confirmed before the agreement can be routed for approval. | Draft | Sara Al-Otaibi Digital Services | No SLA clock on this object | |
| PRJ-DT-2026-023 | Project Execution | Planning Inspection Portal Deliverable D4 cannot deploy until production change CHG-2026-00081 is authorised. | In ExecutionAmber health | Maha Al-Faraj Digital Transformation | Due 2026-11-26 | |
| PRJ-DT-2026-031 | Project Execution | Service Desk Modernisation Process resumes at post-award planning once Procurement confirms award. | At Procurement BoundaryGreen health | Maha Al-Faraj Digital Transformation | Due 2027-03-31 | |
| ACT-2026-0031 | Corrective Action | Prevent recurrence of gateway certificate expiry Implement automated certificate expiry monitoring, then verify recovery in the August cycle. | In ProgressHigh | Sara Al-Otaibi Digital Services | Due 2026-08-31 | |
| ACT-2026-0028 | Corrective Action | Align access procedures with published policy v3.0 Affected procedures must be aligned within 30 days of publication. | OpenMedium | Abdullah Al-Shammari IT Governance | Due 2026-08-11 |