ACT-2026-0031In ProgressHighCorrective ActionCROSS-CORE
Prevent recurrence of gateway certificate expiry
Corrective action from the P1 email outage and the resulting SLA breach. Requires verified recovery in the next reporting cycle.
No SLA clock applies to this object type. Timeliness is tracked against the plan date.
- Owner
- Sara Al-Otaibi — Digital Services
- Requester
- Not applicable
- Service
- Not linked
- Configuration item
- Not linked
- Created
- 2026-07-23 07:05
- Last updated
- 2026-07-28 10:00
- Confidentiality
- Internal
- Next step
- Implement automated certificate expiry monitoring, then verify recovery in the August cycle.
This persona holds no action authority at the current stage.
Unavailable to this persona: Record verification (Digital Quality / Performance, Service / Process Owner, Administrator)
Lifecycle
Stage, owner, and entry criteria as documented.
- OpenCompleted
- In ProgressCurrent stage
- VerificationNot yet reached
- ClosedNot yet reached
Action
- Source
- SLA breach and major incident PIR
- Expected effect
- Zero certificate-related P1 incidents; SLA achievement returns above 98%.
Verification
- Verification method
- August 2026 performance cycle review