See the processes connect
Guided Scenarios
Each scenario is a real path through the prototype. Follow the steps in order to see how one process hands work to the next, and which role holds the decision at each point.
Catalogue, request, approvals, SLA, standard change, audit, KPI. Outcome: Planned demand is fulfilled with a governed production handoff.
0 of 3 steps opened. You are acting as Noura Al-Salem; a step you cannot see is a permission boundary working as designed, not a gap.
Step 1: GIS Platform access for planning inspection team
SRQ-2026-00412 · Service Request · owner Omar Al-Dossary (Geospatial Services) · next step: Closed after requester confirmation. Feedback recorded.
ClosedOpenStep 2: Firewall rule amendment for GIS field VPN range
CHG-2026-00073 · Change · owner Omar Al-Dossary (Network Operations) · next step: Closed as successful after post-implementation review.
ClosedOpenStep 3: Incident resolution within SLA
KPI-OPS-011 · Performance measure · owner Lina Al-Rashid · July 2026 result 93.4% against a 98% target
Off TrackNot visible to this role
The same records shown as a queue, so you can compare status and SLA side by side.
| Record | Process | Title | Status | Owner | Timing | |
|---|---|---|---|---|---|---|
| SRQ-2026-00412 | Service Request | GIS Platform access for planning inspection team Closed after requester confirmation. Feedback recorded. | ClosedStandard | Omar Al-Dossary Geospatial Services | Met within target | |
| CHG-2026-00073 | Change | Firewall rule amendment for GIS field VPN range Closed as successful after post-implementation review. | ClosedMedium risk | Omar Al-Dossary Network Operations | No SLA clock on this object |