CHG-2026-00074ReviewHigh riskChangeCORE-DOC
Emergency renewal of mail gateway certificate chain
Emergency change raised from P1 incident INC-2026-00189 with ECAB authorisation and retrospective evidence.
No SLA clock applies to this object type. Timeliness is tracked against the plan date.
- Owner
- Omar Al-Dossary — Messaging Operations
- Requester
- Khalid Al-Mutairi
- Service
- Corporate Email
- Configuration item
- CI-SMTP-GW
- Created
- 2026-07-23 05:55
- Last updated
- 2026-07-29 07:00
- Confidentiality
- Internal
- Next step
- Retrospective evidence pack is incomplete; PIR cannot close.
This persona holds no action authority at the current stage.
Unavailable to this persona: Close post-implementation review (Change Manager / CAB, Administrator)
Emergency change is missing the retrospective test and validation evidence required before review closure.
Required action: Implementer must attach evidence, or the Change Manager must record an authorised waiver with rationale.
Authorised role: Change Manager
Lifecycle
Stage, owner, and entry criteria as documented.
- NewCompleted
- AssessCompleted
- AuthorizeCompleted
- ScheduledCompleted
- ImplementCompleted
- ReviewCurrent stage
- ClosedNot yet reached
Classification
- Change type
- Emergency
- Source
- Major incident INC-2026-00189
Assessment
- Risk
- High
Schedule
- Implementation
- 2026-07-23 06:15 – 07:30
Plan
- Backout plan
- Restore previous certificate bundle from the gateway snapshot.