INC-2026-00204In ProgressP3IncidentCORE-DOC
GIS Platform slow for planning users
Degraded performance reported by multiple planning users. Duplicate candidate detected.
6h 50m remainingGIS Platform — Service target · v2 · Business hours
Elapsed 1h 10m of 8h (15%). Clock starts on submission.
- Owner
- Omar Al-Dossary — Geospatial Services
- Requester
- Aisha Al-Harbi
- Service
- GIS Platform
- Configuration item
- CI-GIS-DB
- Created
- 2026-07-29 08:05
- Last updated
- 2026-07-29 09:15
- Confidentiality
- Internal
- Next step
- Confirm whether INC-2026-00205 is a duplicate before further diagnosis.
A duplicate incident candidate was suggested and is not merged automatically.
Required action: Service desk must confirm or dismiss the duplicate relationship.
Authorised role: Service Desk L1
Lifecycle
Stage, owner, and entry criteria as documented.
- NewCompleted
- In ProgressCurrent stage
- On HoldNot yet reached
- ResolvedNot yet reached
- ClosedNot yet reached
Classification
- Category
- Application
- Impact
- Moderate / Limited
- Urgency
- High
- Derived priority
- P4
- Source: Impact × urgency matrix
- Applied priority
- P3 (authorised override)
- Source: Manual override
Impact
- Affected service
- GIS Platform