Cross-process reporting
Reports
Every figure here is derived from the seeded records in this prototype and drills through to the objects behind it.
Records reported
19
Within the current role's visibility
SLA attainment
67%
4 of 6 timed records within target
Needs attentionKPIs off track
4
of 6 published measures
WatchOpen exceptions
9
Awaiting an authorised intervention
Needs attentionRecords by process
Distribution across the seven ITSM processes.
Backlog ageing
Illustrative ageing bands for open demand.