Requests, incidents, changes
Service Operations
The operational spine of the prototype. Each module below keeps its own lifecycle, but they share one record experience and one relationship model.
Requests
3
Catalogue-driven demand
Incidents
3
0 at P1
Changes
4
Standard, normal and emergency
SLA exposure
2
Warning or breached clocks
Needs attentionRequest Management
Catalogue intake, approval routing, fulfilment tasks and closure confirmation.
3
records in scope
Open moduleIncident Management
Logging, priority derivation, escalation, major incident handling and resolution.
3
records in scope
Open moduleChange Management
Standard, normal and emergency routes with CAB authority and implementation review.
4
records in scope
Open module