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| Record | Process | Title | Status | Owner | Timing | |
|---|---|---|---|---|---|---|
| SRQ-2026-00412 | Service Request | GIS Platform access for planning inspection team Closed after requester confirmation. Feedback recorded. | ClosedStandard | Omar Al-Dossary Geospatial Services | Met within target | |
| SRQ-2026-00457 | Service Request | SAP ERP role assignment — asset register maintenance Missing mandatory evidence blocks the SoD reviewer decision. | Awaiting ApprovalStandard | Sara Al-Otaibi Enterprise Applications | Warning — 4h remaining | |
| SRQ-2026-00461 | Service Request | New laptop provisioning — replacement device Imaging automation returned a validation failure; specialist retry required. | In ProgressStandard | Noura Al-Salem End User Services | 2d 9h remaining | |
| INC-2026-00189 | Incident | Corporate Email unavailable for all users Closed. Two PIR actions remain owned in the action register. | ClosedP1 — Major Incident | Khalid Al-Mutairi Messaging Operations | Breached by 28m | |
| INC-2026-00204 | Incident | GIS Platform slow for planning users Confirm whether INC-2026-00205 is a duplicate before further diagnosis. | In ProgressP3 | Omar Al-Dossary Geospatial Services | 6h 50m remaining | |
| INC-2026-00205 | Incident | Cannot open large GIS layers On hold — awaiting the duplicate decision on INC-2026-00204. | On HoldP4 | Noura Al-Salem Geospatial Services | Paused — Awaiting duplicate determination | |
| CHG-2026-00073 | Change | Firewall rule amendment for GIS field VPN range Closed as successful after post-implementation review. | ClosedMedium risk | Omar Al-Dossary Network Operations | No SLA clock on this object | |
| CHG-2026-00074 | Change | Emergency renewal of mail gateway certificate chain Retrospective evidence pack is incomplete; PIR cannot close. | ReviewHigh risk | Omar Al-Dossary Messaging Operations | No SLA clock on this object | |
| CHG-2026-00079 | Change | Core switch firmware upgrade Implement in the approved maintenance window on 30 July. | ScheduledHigh risk | Omar Al-Dossary Network Operations | No SLA clock on this object | |
| CHG-2026-00081 | Change | Production deployment of the inspection portal release Awaiting CAB decision at the 30 July session. | AuthorizeMedium risk | Sara Al-Otaibi Enterprise Applications | No SLA clock on this object | |
| POL-IT-014 | Policy & Procedures | IT Access Control Policy Next scheduled review 12 July 2027. One current approved version in force. | Published | Abdullah Al-Shammari IT Governance | Due 2027-07-12 | |
| POL-IT-021 | Policy & Procedures | Change Management Procedure Review is 29 days overdue. Governance must complete or formally defer it. | Review overdue | Abdullah Al-Shammari IT Governance | Due 2026-06-30 | |
| POL-IT-029 | Policy & Procedures | Remote Access Standard Consultation closes 6 August; three of seven units have responded. | In Consultation | Abdullah Al-Shammari IT Governance | Due 2026-08-06 | |
| SLA-INT-007 | SLA Management | Corporate Email — Critical service level agreement Annual review due December 2026. One breach open against the July reporting period. | Active | Sara Al-Otaibi Digital Services | Due 2026-12-31 | |
| SLA-INT-009 | SLA Management | SAP ERP — Standard service level agreement Targets must be confirmed before the agreement can be routed for approval. | Draft | Sara Al-Otaibi Digital Services | No SLA clock on this object | |
| PRJ-DT-2026-023 | Project Execution | Planning Inspection Portal Deliverable D4 cannot deploy until production change CHG-2026-00081 is authorised. | In ExecutionAmber health | Maha Al-Faraj Digital Transformation | Due 2026-11-26 | |
| PRJ-DT-2026-031 | Project Execution | Service Desk Modernisation Process resumes at post-award planning once Procurement confirms award. | At Procurement BoundaryGreen health | Maha Al-Faraj Digital Transformation | Due 2027-03-31 | |
| ACT-2026-0031 | Corrective Action | Prevent recurrence of gateway certificate expiry Implement automated certificate expiry monitoring, then verify recovery in the August cycle. | In ProgressHigh | Sara Al-Otaibi Digital Services | Due 2026-08-31 | |
| ACT-2026-0028 | Corrective Action | Align access procedures with published policy v3.0 Affected procedures must be aligned within 30 days of publication. | OpenMedium | Abdullah Al-Shammari IT Governance | Due 2026-08-11 |