SRQ-2026-00461In ProgressStandardService RequestCORE-DOC
New laptop provisioning — replacement device
Standard device provisioning in fulfilment with an automation retry pending.
2d 9h remainingWorkplace Devices — Fulfilment target · v2 · Business hours
Elapsed 15h of 3d (21%). Clock starts on submission.
- Owner
- Noura Al-Salem — End User Services
- Requester
- Aisha Al-Harbi
- Service
- Workplace Devices
- Configuration item
- Not linked
- Created
- 2026-07-28 10:02
- Last updated
- 2026-07-29 08:40
- Confidentiality
- Internal
- Next step
- Imaging automation returned a validation failure; specialist retry required.
Fulfilment automation returned a validation failure.
Required action: Correct the asset register entry and retry, or complete the task manually with evidence.
Authorised role: L2 specialist or service desk
Lifecycle
Stage, owner, and entry criteria as documented.
- NewCompleted
- Awaiting ApprovalCompleted
- ApprovedCompleted
- In ProgressCurrent stage
- PendingNot yet reached
- FulfilledNot yet reached
- ClosedNot yet reached
Request
- Catalogue item
- CAT-002 New Laptop Provisioning (v6)
- Reason
- Replacement — damaged device
- Delivery location
- HQ Building B, Level 3